Privacy Policy

J.F. Baker's Sons Roofing Company ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.jfbakerroofing.com (the "Website") and interact with us online or offline.

We Collect Personal Information You Provide

We collect information you voluntarily provide, including but not limited to:

• Contact Information: Name, email address, phone number, mailing address
• Service Information: Property details, roof type, service location, service descriptions
• Roofing Project Details: Photos, estimates requested, inspection results, repair/replacement needs
• Communication History: Messages, call records, inquiries through our online forms or phone line (614-297-ROOF)
• Financing Information: If you apply for financing options, we may collect financial details to process your application
• Account Information: Passwords, user preferences if you create an online account

Information Collected Automatically

When you visit our Website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, referring/exit pages, links clicked
• Location Data: General geographic location based on IP address
• Cookies & Tracking Technologies: We use cookies and similar technologies to enhance your experience and analyze website usage

How We Use Your Information

We use the information we collect for the following purposes:

• Providing roofing services, including inspections, repairs, replacements, and gutter services
• Responding to your inquiries and providing free estimates
• Processing and managing financing applications
• Communicating with you about services, updates, and promotional offers
• Improving our Website and services based on user feedback and analytics
• Complying with legal obligations
• Detecting, preventing, and addressing fraud and security issues
• Customizing your experience on our Website
• Fulfilling contracts and agreements with you
• Marketing our services (with your consent where required)

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share information with:

• Service Providers: Financing partners, payment processors, communication platforms, and website hosting providers who assist us in operating our business
• Legal Requirements: Law enforcement, government agencies, or other parties when required by law or to protect our legal rights
• Business Partners: Trusted contractors or suppliers necessary to complete your roofing project
• Aggregate & De-identified Data: We may share aggregated or anonymized data that cannot identify you for analytics and business purposes

Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for data in transit
• Secure password storage
• Limited employee access to personal data
• Regular security audits and updates
• Secure payment processing for financing applications

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Right to request access to your personal information
• Correction: Right to request correction of inaccurate information
• Deletion: Right to request deletion of your personal information (subject to legal obligations)
• Opt-Out: Right to opt-out of marketing communications
• Data Portability: Right to receive your information in a portable format
• Do Not Track: We honor Do Not Track browser signals where applicable

To exercise any of these rights, please contact us using the information provided below.

Cookies & Tracking Technologies

Our Website uses cookies and similar tracking technologies to:

• Remember your preferences and login information
• Understand how you use our Website
• Deliver targeted advertising
• Enhance security and fraud prevention

You can control cookie preferences through your browser settings. Disabling cookies may affect Website functionality.

Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites before providing personal information.

Children's Privacy

Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we discover we have collected information from a child under 13, we will delete it immediately.

California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information collected from you
• Right to opt-out of the sale or sharing of personal information
• Right to non-discrimination for exercising your CCPA rights

Virginia & Other State Privacy Laws

If you reside in Virginia, Colorado, Connecticut, Utah, or other states with privacy laws, you may have similar rights. Please contact us to learn about your specific rights and how to exercise them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date above indicates when this policy was last revised. Continued use of our Website constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to submit a complaint, please contact us:

J.F. Baker's Sons Roofing Company

Phone: 614-297-ROOF (614-297-7663)

Email: officemanager@jfbakerroofing.com

Mailing Address: 1496 Delashmut Ave, Columbus, OH 43212

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Additional Information

Financing and Payment

When you apply for financing, your information may be shared with our financing partners. These partners have their own privacy policies. We encourage you to review their privacy practices.

Service Area Communication

We serve Central Ohio and areas within a 50-mile radius around Central Ohio. We may use your location information to provide relevant roofing service updates for your area.

Do Not Share My Information

If you wish to request that we do not share your information with third parties for marketing purposes, please contact us using the information above. We will honor opt-out requests within a reasonable timeframe.

Notice and Takedown

If you believe your intellectual property rights have been violated on our Website, please submit a notice to us, and we will investigate promptly.

Website Accessibility

We are committed to making our Website accessible to all users. If you experience accessibility issues, please contact us so we can assist you.

Your trust is important to us. Thank you for choosing J.F. Baker's Sons Roofing Company.